Returns & Refunds

Return window (no-reason returns)

You can request a no-reason return within 7 days of delivery.

To be eligible, items must be:

  • Unused

  • In original packaging

  • With all tags intact

  • In resellable condition

How to start a return

Email us at [YOUR SUPPORT EMAIL] with:

  • your order number

  • the item(s) you want to return

  • the reason (no-reason / defective / wrong item)

We will reply within 24 hours with return instructions and the correct return address.
Please don’t send returns without contacting us first — returns sent to the wrong address may not be processed.

Return shipping & labels

  • Return shipping is usually paid by the customer for no-reason returns.

  • In some cases, a prepaid return label may be available. If a label is available, we’ll confirm the label cost before you ship anything.

  • We don’t typically charge restocking/handling fees. If any fee applies in a special case, we will confirm it with you in writing before the return is shipped.

Defective, damaged, or wrong item

If your item arrives defective, damaged, or incorrect, contact us within 15 days of delivery.

Please include:

  • order number

  • clear photos or a short video showing the issue

  • photos of the packaging and the shipping label

Resolution options

Depending on the case, we may offer:

  • Reshipment (replacement)

  • Full refund

  • Partial refund

In most cases, the item must be returned. For some small/minor items, we may approve a refund without a return.

Lost packages

If your package appears lost, contact us at luckymakertiktok@gmail.com with:

  • order number

  • tracking number

  • a screenshot of the tracking status

Claims should be submitted within 30 days of the delivery status shown in tracking (or within 30 days of the last tracking update if the package was never delivered).

Refund timing

Once your return/refund is approved:

  • Refunds are issued back to the original payment method.

  • Your bank/card provider may take 3–10 business days to post the refund.

Cancellations

Orders can usually be canceled within 4 hours after payment. After processing starts, cancellation may not be possible.

Contact

Email: luckymakertiktok@gmail.com
Typical response time: within 24 hours