FAQ

1) Is this the official Lucky Maker store?

Yes. This is the official Lucky Maker store where we share our fan-favorite items and releases.
You can also find our content on YouTube.

2) How much is shipping?

Shipping is free worldwide on all orders.

3) How long does processing take?

Orders are usually processed within 1–3 business days (tracking is issued after dispatch).

4) How long does delivery take?

Estimated delivery times (business days):

  • US: 7–14

  • UK: 5–10

  • EU: 7–12

  • Canada: 7–15

  • Australia: 10–20

  • Brazil: 10–25

  • Mexico: 10–20

  • Turkey: 10–20
    Remote areas may take longer.

5) Do you provide tracking?

Yes. Tracking is available for all destinations.
Tracking updates usually appear within 24–72 hours after dispatch.

6) Will my order arrive in multiple packages?

Sometimes, yes. If your order includes multiple items, it may ship in separate packages.
Each package will have its own tracking number.

7) Do I have to pay customs or import duties?

Some countries may charge import duties or taxes (commonly UK, EU, Canada, Australia).
These fees are set by local authorities and are the buyer’s responsibility (if charged).

8) What payment methods do you accept?

We support major payment methods, including cards, PayPal, and express checkout options like Apple Pay / Google Pay (when available on your device).

9) Is checkout secure?

Yes. Payments are processed using secure, encrypted checkout.

10) What is your return policy (no-reason returns)?

You can request a no-reason return within 7 days of delivery.
Items must be unused, in original packaging, and with all tags intact.

Return shipping is usually paid by the customer.

11) What if my item is defective, damaged, or wrong?

Contact us within 15 days of delivery.
Send:

  • order number

  • photos/video of the item

  • photos of packaging + shipping label

We may offer a replacement, full refund, or partial refund, depending on the case.

12) How long do refunds take?

After approval, refunds go back to the original payment method.
Please allow 3–10 business days for your bank/card provider to post the refund.

13) Can I cancel my order?

Cancellations are usually possible within 4 hours after payment.
After processing starts, cancellation may not be possible.

14) Can I change my shipping address?

Yes — until the order is dispatched. After dispatch, changes can’t be made.

15) What if my package is lost?

Email [YOUR SUPPORT EMAIL] with your order number and tracking info.
Please contact us within 30 days of the delivery status shown in tracking (or within 30 days of the last tracking update if it never delivered). We will help resolve the issue.

16) How do I contact support?

Email: luckymakertiktok@gmail.com
Typical response time: within 24 hours